1. Introduction

We at THECASTLE (Artmosphere Galerien GmbH) take the protection of your personal data seriously. This policy explains how we collect, use, and protect personal information in compliance with the EU General Data Protection Regulation (GDPR).

2. Data Collection and Use

We collect personal information only as necessary for providing and improving our services, including:

• Reservations and Bookings: Name, contact information, and other details necessary to manage bookings.

• Payment Processing: Payment information is collected and processed securely through our third-party provider, Cloudbeds. For details on how payment data is handled, please refer to Cloudbeds’ Privacy Policy.

• Inquiries: Name, email address, and phone number for responding to requests.

• Website Visits: IP addresses and browsing behavior to improve website functionality.

3. Cookies

Our website uses cookies to enhance user experience. Cookies are small files stored on your device. You may choose to disable cookies in your browser settings, though this may impact certain website functionalities.

4. Third-Party Services

We may use trusted third-party services, such as Google Analytics, to analyze website usage and improve our services. These services may collect data per their privacy policies, and we ensure compliance with GDPR when sharing information.

5. Data Sharing and Security

Your data will not be shared with unauthorized third parties and is protected by appropriate technical and organizational measures to prevent unauthorized access.

6. User Rights

Under GDPR, you have the following rights:

• Access: Request a copy of your personal data.

• Rectification: Correct any inaccurate or incomplete data.

• Erasure: Request the deletion of your data when it is no longer necessary.

• Restriction and Objection: Restrict or object to the processing of your data.

• Data Portability: Request the transfer of your data to another service provider.

7. Data Retention

We retain personal data only as long as necessary to fulfill the purposes described here or as required by law.

8. Contact Information

For questions, concerns, or to exercise your data rights, please contact us:

• Email: contact@thecastle.at

• Address: Artmosphere Galerien GmbH, Kapuzinerberg 9, 5020 Salzburg, Austria

9. Changes to this Privacy Policy

We reserve the right to update this policy as necessary to comply with changes in regulations or our practices. Please review this page regularly for updates.

These should now be fully compliant and ready for use on your website. Let me know if you need any more adjustments!

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